CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Barnhill Automotive in Columbia

Shop Location
Auto Repair Near Hopkins
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Reviews

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I've been going to Tommy since I bought my first Honda Odyssey minivan. I later bought my wife a CRV and all 3 of my children Honda's. I've trusted him to keep their cars safe traveling back and forth from high school through college. Tommy and Ryan keeps me up to date on scheduled maintenance and tells me details on the health of my vehicle. He's upfront on all of the costs. He's very friendly and personable. If there were more people in the world like Tommy, the world would be a better place.

, 06/25/2022

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We have been taking our Hondas to Barnhill Automotive for many years,15 Years. Tommy and Ryan do an excellent job. They are thorough and reasonable with all of their work. I will only drive Hondas because of the peace of mind that I have with the top notch service at Barnhill Automotive. I would highly recommend this business.

, 06/22/2022

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After purchasing a used Honda for my teen daughter, I wanted to have it checked out and was referred to Barnhill Automotive by Honda of Columbia due to the age of the vehicle. Tommy answered my call and was very friendly, open and honest. I appreciate how thorough and detailed he was when explaining what was found in the inspection. They care about their customers and the cars they service. Thank you for a wonderful experience.

, 05/17/2022

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