Customer Service
How We Can Solve the Issue Together
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. When it comes to repairs, however, some things stay the same. The following tips should help you along the way:
Try To Diagnose the Issue on Your Own
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
Be on the Lookout for the Following
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Communicate Your Findings When You Come In
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Be Thorough
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At Barnhill Automotive in Columbia
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Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
I've been very pleased with the service and the scheduling for getting regular maintenance as well as unscheduled repairs that need to be done. The owner, Tommy, is very personable and explains as well shows you what work needs to be done and gives you an option on when you need or want to pay for it to be done or if you want to wait until it really has to be done. He's very knowledgeable and tries to work with you on getting the best prices for your parts as well as overly considerable about service prices. I was recommended by my cousin and I was pleased, so I recommend him to others as well for Honda especially vehicles. He does have a lot of work, because he is very dependable. Sometimes I wish he would get a little more rest.
I have a really old car. 1998 Honda Civic 5 speed. Tommy & Ryan keep my car running like new. They recently replaced all my hoses for me to be sure my car was seaworthy to go out of town. Just got back Friday from a 3 day trip to Moncks Corner SC, including a day trip to Isle of Palms SC. My car did beautifully with no problem whatsoever. I trust them for all my maintenance & repair needs. They are awesome.
Car & Truck Care, near Columbia, South Carolina
I've been going to Tommy since I bought my first Honda Odyssey minivan. I later bought my wife a CRV and all 3 of my children Honda's. I've trusted him to keep their cars safe traveling back and forth from high school through college. Tommy and Ryan keeps me up to date on scheduled maintenance and tells me details on the health of my vehicle. He's upfront on all of the costs. He's very friendly and personable. If there were more people in the world like Tommy, the world would be a better place.
We have been taking our Hondas to Barnhill Automotive for many years,15 Years. Tommy and Ryan do an excellent job. They are thorough and reasonable with all of their work. I will only drive Hondas because of the peace of mind that I have with the top notch service at Barnhill Automotive. I would highly recommend this business.
